IT Engineer · PowerShell · Endpoint Management · Infrastructure
I build practical automation, streamline IT operations, and solve the problems that keep enterprise environments running. Over four years in managed services — from frontline support through to infrastructure engineering.
I'm an IT Engineer based in Jersey with a Level 3 qualification in Software Engineering and over four years of hands-on experience across managed services. I've supported public sector clients at Civica and progressed from a junior role to senior and now into engineering at C5 Alliance, where I work on infrastructure projects and build practical tooling.
My day-to-day involves Intune endpoint management, PowerShell automation, and working across on-premises, hybrid, and cloud environments. I noticed early on that people were either shouting across the office for scripts or using company data with AI tools to get answers — so I built a self-hosted PowerShell Knowledge Base that 30+ team members now use daily.
Outside of work I run a multi-server home lab with Proxmox virtualisation, Intune-connected test machines, Grafana monitoring, and a Sophos firewall — an environment I use to develop and test deployments before they go live.
Promoted from junior to senior level in under a year at C5 Alliance, reflecting consistent performance, growing responsibility, and a track record of contribution.
Streamlined ticket triage processes, built internal knowledge resources used by 30+ staff daily, and developed deployment tooling that eliminated manual admin intervention.
Experienced across multi-client MSP environments, public sector infrastructure, and on-premises/hybrid/cloud deployments.
From frontline support through managed services to infrastructure engineering — each role building on the last.
C5 Alliance — Jersey
Promoted into an engineering role, taking on greater responsibility for infrastructure work and complex project delivery across client environments.
C5 Alliance — Jersey
Joined supporting public sector clients. Within less than a year, promoted from junior to senior — reflecting contribution and breadth of responsibility taken on.
Civica — Public Sector
Supported on-premises clients including police departments and transport divisions. Built a strong technical foundation and introduced PowerShell automation.
Host & Stay — Kickstart Scheme
Data entry using Excel and website APIs. Day-to-day support for office computing issues, developing troubleshooting and hardware knowledge.
Jersey Telecoms
Customer support for networking issues, diagnosing and resolving software problems while supporting customers through to satisfactory outcomes.
BCR Law — Jersey
First professional role at a law firm. Court document deliveries, reception duties, and client enquiries. Learned to manage time and complete work accurately on schedule.
Grouped by domain — the areas where I deliver the most value.
Daily driver. Endpoint compliance, app deployment (Win32, LOB), configuration profiles, Autopilot, proactive remediations, and device management across managed client estates. MD-102 certified.
Daily driver. Tenant administration, Exchange Online, SharePoint, Teams, Azure AD / Entra ID, licensing, and user lifecycle operations. AZ-900 certified.
Daily driver. Systematic diagnosis across hardware, software, networking, and cloud. SLA-aware triage, escalation handling, and process ownership in managed service environments.
Daily driver. Streamlined triage processes, built an internal KB used by 30+ staff, mentored junior colleagues, and introduced automation across teams to reduce repetitive work.
Proficient. Automation scripts for deployments, user provisioning, remediation, and operational workflows. Built a hardened NetDocuments deployment tool and a full starter automation pipeline.
Proficient. Active Directory, Group Policy, DNS/DHCP, Windows Server, and domain management across on-premises and hybrid environments.
Proficient. Working knowledge of Python, JavaScript, Java, and HTML. Actively developing C++ skills. Built hand-coded web tools including the ps.lyvvy.xyz knowledge base hosted on Cloudflare.
Comfortable. Sophos firewall configuration, TCP/IP, DNS, VPN, and infrastructure troubleshooting. Sophos Firewall Certified Engineer. HPE ProLiant Foundation certified.
Home lab / learning. Running a multi-server Proxmox environment with Linux containers, Portainer, Grafana monitoring, and N8N alerting. Actively building skills through hands-on practice.
Practical engineering work — automation, deployment tooling, knowledge resources, and infrastructure.
Purpose-built PowerShell deployment tool for NetDocuments. Uses Task Scheduler + SYSTEM context to bypass UAC securely — eliminating shared local admin credentials, manual remoting, and inconsistent versions across the estate. Users self-serve updates via a desktop shortcut with live progress feedback.
Self-hosted, hand-coded HTML reference site covering 12 categories from PowerShell fundamentals to mailbox management and embedded scripts. 30+ internal team members use it daily. All scripts stored inside the HTML itself to remove storage limitations.
End-to-end automated starter process at Civica. A form generates a document stored as XML, which is passed to a PowerShell script that creates the account with departmentalised group assignments. Includes a check-out review process before activation.
Three-server environment running Proxmox across a Dell EMC 740xd (migrated from HPE DL360 Gen 9) and two additional nodes. Includes Intune-connected VMs mirroring work baselines for deployment testing, Grafana dashboards, N8N alerting, and Portainer for container management.
Redesigned the service desk triage workflow at C5 Alliance to reduce response times with clearer categorisation, priority logic, and escalation paths. Trained junior colleagues on the new approach.
Continuous professional development through industry-recognised certifications.
Intune device management, app deployment, compliance, and Windows client administration.
Cloud concepts, Azure services, security, privacy, pricing, and support.
Enterprise server hardware, storage solutions, and ProLiant infrastructure deployment.
Sophos firewall configuration, network security, VPN, and threat protection (ET80).
Beyond the toolset — the qualities and habits that define how I approach work.
If a task is repeated more than a few times, I look for a way to script it. From AD account provisioning at Civica to the NetDocuments deployment tool at C5 — I build tooling that gives engineers time back.
Promoted from junior to senior in under a year. I take initiative, pick up responsibility quickly, and look for ways to contribute beyond my immediate role.
I run a multi-server home lab with enterprise hardware, Intune-connected test VMs, and monitoring — not because I have to, but because developing and testing in a non-live environment makes me better at my job.
Comfortable explaining technical details to non-technical users, writing documentation for engineers, and mentoring junior colleagues. I noticed people using company data with AI tools unsafely — so I built a knowledge base that solved the problem properly.
I actively look for inefficiencies — streamlined ticket triage at C5, introduced automation at Civica, and consistently seek ways to reduce manual effort and improve service quality.
Managed services means competing priorities and time-sensitive SLAs. I manage competing workloads, meet deadlines consistently, and stay methodical when things need fixing quickly.
I'm always open to discussing new opportunities, interesting technical challenges, or ways I can add value to your team. Reach out — I'll get back to you promptly.